MJ&S Transportation, non-emergency medical transportation company devoted to delivering the best possible experience for its clients, has teamed with AT&T to deliver a differentiated customer experience for the Medicare population in the Chicagoland surrounding suburbs. MJ&S deployed AT&T’s Enhanced Puse to Talk (EPTT) and Xora StreetSmart Workforce from AT&T to help keep its drivers and dispatch office in sync while clients to and from their local medical appointments. The AT&T mobility solutions help MJ&S provide its customers with a reliable white-glove door-to-door service.

• AT&T’s EPTT provides instant communications between the dispatch office and drivers at MJ&S Transportation. This is essential in providing for the needs of its senior citizen base of clients. With AT&T EPTT, the dispatch can deliver short, audible messages to drivers at times when a phone call or text is not advisable.
• Xora StreetSmart Workforce from AT&T provides MJ&S with visibility into the location of its vehicles as well as real-time traffic information through Google Maps. Dispatchers can pinpoint the exact location of vehicles to make sure drivers are choosing the best routes and making the most of their time. This information also allows dispatchers to re-route or easily find vehicles if necessary, and update passengers on departure and arrival times. For more information, visit www.att.com.