The number of mental health emergencies has been on the rise over the past few years. As a result, organizations, departments and individuals are learning new skills and educating themselves on best practices to better deal with these situations. Below is a list of things one should consider when responding to a mental health emergency. These strategies will ensure an effective and productive interaction with the individual in crisis.

Stay calm and impassive (mask your feelings) in your approach. Be clear and concise with your communication, along with recognizing the economy of your body language.

Be aware of safety risks. Be mindful of weapons, and any physical hazards like broken glass, sharp objects, water, gas, fire, and tall structures.

Build rapport quickly and continue to maintain that trust. Learn how to really listen and exercise empathy.

Give swift, early treatment. Time is always of the essence.

Call appropriate help and/or emergency services or the medical oversight embedded in your teams. Getting backup and support is very important.

Do not make any promises you cannot keep. If the individual experiencing the mental health concern/emergency is a harm to themselves or others… it is your responsibility to notify authorities.

Be aware of your own needs. These needs include your own as a first responder, for the others standing by and the objectives, outcomes and protocols of your job.

Understand your own comfort zone, abilities, weaknesses, and limitations, as well as strengths. It’s not helpful for anyone if you go beyond your own knowledge and skills and in fact might actually be more harmful.

Keep your head on a swivel and always stay safe. The ultimate key is to make sure you’re prepared and aware.

Nick Benas, USMC, is a former United States Marine Sergeant and Iraqi Combat Veteran.. He has been featured by more than 50 major media outlets for his business success and entrepreneurship. He’s the author of Mental Health Emergencies, Tactical Mobility, and The Warrior Book of Virtues.